This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.storetecdirect.co.uk (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
1. INFORMATION ABOUT US
1.1 We operate the website www.storetecdirect.co.uk. We are Wanzl Limited, a company registered in
England and Wales under company number 01403566 and with our registered office at Europa
House, Heathcote Lane, Warwick, Warwickshire, CV34 6SP. Our main trading address is Saw Pit
Industrial Estate, Tibshelf, Derbyshire, DE55 5NH. Our VAT number is 307311009 We are part of
the Wanzl Beteiligungsgesellschaft GmbH group.
2. SERVICE AVAILABILITY
2.1 We do not accept orders from addresses outside the UK and Channel Islands.
3. YOUR STATUS
By placing an order through our site, you warrant that:
3.1.1 you are legally capable of entering into binding contracts; and
3.1.2 you are at least 18 years old; and
3.1.3 you are not placing an order from outside the UK and Channel Islands.
4. ORDER PROCESS
4.1 You will be required to register to use our site before placing any orders. You are advised to read
our Terms of Use and Privacy Policy prior to such registration.
4.2 Once registration is complete you will be able to browse the Products and put them into a shopping
cart. Once you have selected your Products and placed them in the shopping cart, you will be
directed to our checkout. At the checkout, you will be given the opportunity to check the details of
the order and submit your order for card payment. Once your payment has been processed, we will
issue you with an order confirmation number (Order Confirmation). The contract between us
(Contract) will only be formed when we issue you with the Order Confirmation.
4.3 The Contract will relate only to those Products which we have confirmed in the Order Confirmation.
4.4 The Products will be despatched in no less than 4 working days from the date of Order
Confirmation to you. Delivery will be effected to the delivery address within the time period
selected by you at the point of order and as further set out in clause 7.1 below.
4.5 A contract will not come into existence except in accordance with this clause 4.
5. OUR STATUS
5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or
not. We cannot give any undertaking that products you purchase from third party sellers through
our site, or from companies to whose website we have provided a link on our site, will be of
satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This
DISCLAIMER does not affect your statutory rights against the third party seller. If you would like
information about your legal rights you should contact your local trading standards or citizens
advice bureaux. We will notify you when a third party is involved in a transaction, and we may
disclose your personal information related to that transaction to the third party seller.
6. CANCELLATION RIGHTS
6.1 IF you are a consumer you may cancel a Contract at any time within seven working days,
beginning on the day after you received the Products. In this case, you will receive a full refund of
the price paid for the Products in accordance with our refunds policy (set out in clause 10 below). If
you are not a consumer this right does not apply to you.
6.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as
soon as reasonably practicable, and at your own cost. You have a legal obligation to take
reasonable care of the Products while they are in your possession. If you fail to comply with this
obligation, we may have a right of action against you for compensation.
6.3 No right to cancel exists in the case of a Contract for the supply of any Products made to special
order.
7. AVAILABILITY AND DELIVERY
7.1 Except where you have arranged to collect the Products, we will use reasonable endeavours to
deliver your order to you:
7.1.1 within 3 days of the date of the Order Confirmation when you choose ‘express’ delivery; or
7.1.2 within 7 days of the date of the Order Confirmation when you choose ‘standard’ delivery,
unless there are exceptional circumstances. For the avoidance of doubt, any date for delivery is
approximate only. Time is not of the essence as to the delivery of the Products and we are not in
any circumstances liable for any delay in delivery, however caused.
7.2 Delivery of an order shall be completed when we place the order at your disposal at the designated
delivery address or we make the order available for collection at the trading address set out in
clause 1.1 (“Delivery”).
8. RISK AND TITLE
8.1 The Products will be your responsibility from the time of Delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in
respect of the Products, including delivery charges.
9. PRICE AND PAYMENT
9.1 The price of the Products will be as quoted on our site from time to time, except in cases of obvious
error. The price of the Products excludes VAT but does not include delivery charges which shall be
charged in accordance with clause 9.2.
9.2 We offer three delivery options, ‘express’, ‘standard’ and ‘collection’. The delivery charge will be
dependent on which of these options you choose and shall be notified to you at the checkout
before you place the order.
9.3 We reserve the right to change the price of the Products and our delivery charges at any time, but
changes will not affect orders in respect of which we have already sent you an Order Confirmation.
9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts,
some of the Products listed on our site may be incorrectly priced. If the pricing error is obvious and
unmistakeable and could have reasonably recognised by you as an error, we do not have to
provide the Products to you at the incorrect (lower) price.
9.5 Payment for all Products must be by credit or debit card.
10. OUR REFUNDS POLICY
10.1 If you return a Product to us:
10.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period
(see clause 6.1 above), we will process the refund due to you as soon as possible and, in any
case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will
refund the price of the Product in full, and any applicable delivery charges. However, you will be
responsible for the cost of returning the item to us.
10.1.2 for any other reason (for instance, because you have notified us in accordance with clause 20
that you do not agree to a change in these terms and conditions or in any of our policies, or
because you consider that the Product is defective), we will examine the returned Product and will
notify you of your refund via e-mail within a reasonable period of time. We will usually process the
refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to
you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in
full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
10.2 We will usually refund any money received from you using the same method originally used by
you to pay for your purchase.
11. WARRANTY
We warrant to you that any Product purchased from us through our site will, on Delivery and for the following 180 days, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. For the avoidance of doubt, we do not warrant that the Products are free of minor defects which do not materially affect their performance.
In the case of Reviva products the above warranty applies except that it shall be for a period of 30 months from Delivery to you.
In the case of new shopping trolley products the above warranty applies except that it shall be for a period of 36 months from Delivery to you.
12. OUR LIABILITY
12.1 Nothing in these terms and conditions shall limit or exclude our liability for:
12.1.1 death or personal injury caused by our negligence, or the negligence of our employees, agents
or subcontractors (as applicable);
12.1.2 fraud or fraudulent misrepresentation;
12.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979;
12.1.4 defective products under the Consumer Protection Act 1987; or
12.1.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
12.2 Subject to clause 12.1:
12.2.1 we will not, under any circumstances whatsoever, be liable to you, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any
indirect or consequential loss arising under or in connection with the Contract; and
12.2.2 our total liability to you in respect of all other losses arising under or in connection with the
Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise,
shall in no circumstances exceed the purchase price of the Products.
12.3 Where you buy any Product from a third party seller through our site, the seller's individual
liability will be set out in the seller's terms and conditions.
13. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. NOTICES
All notices given by you to us must be given to Wanzl Limited at Saw Pit Industrial Estate, Tibshelf, Derbyshire DE55 5NH. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and
assignees.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or
obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our
rights or obligations arising under it, at any time during the term of the Contract.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of
our obligations under a Contract that is caused by events outside our reasonable control (Force
Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our
reasonable control and includes in particular (without limitation) the following:
16.2.1 strikes, lock-outs or other industrial action;
16.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared
or not) or threat or preparation for war;
16.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
16.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or
private transport;
16.2.5 impossibility of the use of public or private telecommunications networks;
16.2.6 the acts, decrees, legislation, regulations or restrictions of any government; and
16.2.7 pandemic or epidemic.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force
Majeure Event continues, and we will have an extension of time for performance for the duration
of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a
close or to find a solution by which our obligations under the Contract may be performed despite
the Force Majeure Event.
17. WAIVER
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of
your obligations under the Contract or any of these terms and conditions, or if we fail to exercise
any of the rights or remedies to which we are entitled under the Contract, this will not constitute a
waiver of such rights or remedies and will not relieve you from compliance with such obligations.
17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated
to be a waiver and is communicated to you in writing in accordance with clause 14 above.
18. SEVERABILITY
If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
19. ENTIRE AGREEMENT
19.1 These terms and conditions and any document expressly referred to in them constitute the whole
agreement between us and supersede all previous discussions, correspondence, negotiations,
previous arrangement, understanding or agreement between us relating to the subject matter of
any Contract.
19.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation
or warranty (whether made innocently or negligently) that is not set out in these terms and
conditions or the documents referred to in them.
19.3 Each of us agrees that our only liability in respect of those representations and warranties that are
set out in this agreement (whether made innocently or negligently) will be for breach of contract.
19.4 We intend to rely upon these terms and conditions and any document expressly referred to in
them in relation to the subject matter of any Contract. While we accept responsibility for
statements and representations made by our duly authorised agents, please make sure you ask
for any variations from these terms and conditions to be confirmed in writing.
20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
20.1 We have the right to revise and amend these terms and conditions from time to time.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order
products from us, unless any change to those policies or these terms and conditions is required to
be made by law or governmental authority (in which case it will apply to orders previously placed
by you), or if we notify you of the change to those policies or these terms and conditions before we
send you the Order Confirmation (in which case we have the right to assume that you have
accepted the change to the terms and conditions, unless you notify us to the contrary within seven
working days of receipt by you of the Products).
21. THIRD PARTY RIGHTS
A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
22. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.